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When will you charge my credit card?
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We do not initiate the credit card transaction until your order is ready to ship. For in-stock items this essentially means the day of the order.
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When do you ship?
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Virtually all orders for in-stock items ship within 24 hours, during busy periods it may take up to 48 hours to process your order. If you've provided an email address (required for online orders), we’ll advise the shipment tracking number upon shipping.
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Do you charge sales tax?
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As an online store we are not required to collect state sales tax except for deliveries to customers in our home state of New York.
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Can I change or cancel an order?
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Yes, of course — if we haven’t shipped it yet! If for any reason you’d like to make a change or cancel please either call us toll free (800) 424-6337, fax us (315) 346-1575, or send a brief email to orders@Beaverite.com with your order number and desired action. If you've ordered online you could also log into your Beaverite store account from our website and either edit or cancel the order. If we've already shipped, returns are easy; click here for details.
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What is your return policy?
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We gladly accept returns of unopened/unused merchandise within 30 days of ship date. After we've received your returned shipment in an acceptable condition we'll promptly credit your credit card account. The amount credited will be the full amount charged minus the shipping charge from us to you. Sorry, we cannot pay for the return shipping to us.
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What is the minimum order amount?
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| Product |
Minimum order amount |
| Cleaview Binders: 1/2" - 3" ring size |
12 binders |
| Cleaview Binders: 4" ring size |
6 binders |
| InfoFolios |
25 folios |
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Website security
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All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but Beaverite.
Knowing when you are on a secure site
You can tell when you're on a secure site by looking at the drawing of a padlock or key somewhere along the bottom of your browser's window. If the key is unbroken or the lock is closed and golden or glowing, that means you're connected under the cloak of SSL security.
Double-clicking on the lock lets you confirm that you're connected to a secure site and view the site's certificate to make sure for yourself that the name on the certificate matches the company you think you're connected to. Most browsers can also be set to alert you when you enter and leave a secure site.
Is it Safe?
The legal department goes crazy when we speak in absolutes, but SSL makes your online purchases extremely safe. The way to break an SSL encryption is with brute force by intercepting the encrypted message containing your credit card number, recording it and then use a computer to try every possible combination until the master key is cracked. To combat even that approach, most keys range from 40 to 1,024 digits long (each digit is either a 1 or a 0). As the number of digits in the key gets longer, the number of possible combinations grows into the trillions. Therefore, the longer the key is the more secure it is.
We believe strongly in the safety of SSL. Encryption technology continues to evolve, however, so Beaverite will continuously review ways to improve security, including new, even more bulletproof encryption methods.
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